Frequently Asked Questions
Everything you need to know about our premium luggage and travel gear.
What is the 'Simple as That' lifetime guarantee?
Our lifetime guarantee covers the repair of all functional aspects of your Briggs & Riley bag for life. If your bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
Can I return my purchase if I am not satisfied?
Yes, we accept returns on unused merchandise within 30 days of purchase. Items must be in their original condition with all tags attached to be eligible for a full refund.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.
How do I clean and maintain my luggage?
For ballistic nylon fabrics, use a soft, damp cloth with mild soap. For leather accents, use a high-quality leather cleaner. Avoid using harsh chemicals or machine washing your bags.
Where can I find a repair center?
We have an extensive network of authorized repair centers globally. You can use our online locator tool to find the nearest facility or ship your bag directly to our corporate repair center.